airpay Job Vacancy – Customer Service Executive
Airpay is a preferred partner and advisor in delivering financial services technology and last-mile enablement in Tanzania
Customer Service Executive
Responsibilities :-
- Manage large amounts of incoming phone calls & emails.
- Generate & Channel sales leads.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customers through open and interactive communication.
- Provide accurate, valid, and complete information by using the right methods/tools and manuals.
- Meet personal/customer service team sale call handling quotas.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution and closure.
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines, and policies.
- Take the extra mile to engage customers.
Skills and Experience:
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Knowledge of Information Communication Technologies & Trends
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
Minimum Education:
- High School Diploma or Higher
Location: Dar es salaam
How to Apply :
Apply before: 5th April 2024
If interested, kindly send your cv to: hr@airpay.tz
