airpay Job Vacancy – Customer Service Executive

airpay Job Vacancy – Customer Service Executive

Airpay is a preferred partner and advisor in delivering financial services technology and last-mile enablement in Tanzania

Customer Service Executive

Responsibilities :-

  • Manage large amounts of incoming phone calls & emails.
  • Generate & Channel sales leads.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Build sustainable relationships and trust with customers through open and interactive communication.
  • Provide accurate, valid, and complete information by using the right methods/tools and manuals.
  • Meet personal/customer service team sale call handling quotas.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution and closure.
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines, and policies.
  • Take the extra mile to engage customers.

Skills and Experience:

  • Proven customer support experience or experience as a Client Service Representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Knowledge of Information Communication Technologies & Trends
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively

Minimum Education:

  • High School Diploma or Higher

Location: Dar es salaam

How to Apply :

Apply before: 5th April 2024

If interested, kindly send your cv to:

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